Repair

A broken machine means no reeds – and that's not an option.

Whether something has seized up, worn down, or just isn't cutting cleanly anymore, send it to us in the Ore Mountains and we'll have it working like new. You can even request a full service or blade resharpening while it's with us.

Your machine is built to last a lifetime. Let's keep it that way.

Form to Print Out Customs Document (not EU)

Your Information for a Smooth Process

To ensure a professional repair in time, please allow some questions. You can simply print our the form and include it to your parcel.

Find below the necessary information:

Name, address, phone number, e-mail address
Please describe the error briefly.
Do you have additional wishes, such as blade resharpening or cleaning?
Do you want a complete inspection of your machine?
Do you prefer an estimate of costs in advance or do you wish a quick return of your machine? (This option is only valid in some countries of the EU.)
Please choose a payment method: credit card, bank transfer or Paypal?
Customs declaration: Please do not declare the original price of the item. The customs value for used items is lower. Please asked us for more information.