Repair
Our machines are made to last a lifetime.
Should something go wrong or not work smoothly,
you can entrust us with your machine. We will take care of the rest.
Your Information for a Smooth Process
To ensure a professional and timely repair, we will require some information. You can simply print out the form and include it to your parcel.
Please provide us with the following information:
- Name, address, phone number, e-mail address
- Please describe the error briefly.
- Do you have additional wishes, such as blade resharpening or cleaning?
- Do you want a complete inspection of your machine?
- Do you prefer an estimate of costs in advance or do you wish a quick return of your machine? (This option is only valid in some countries of the EU.)
- Please choose a payment method: credit card, bank transfer or Paypal?
- If you live outside the EU, please necessarily mark your items/blades as: "goods with no commercial value, value for customs purpose only, repair accessories for woodwind instruments, value less than 50 Euros."
- In addition, please never mark the parcel as "returned goods" because this could lead to further customs problems.