Frequently Asked Questions
You can pay by credit card or Paypal. In some counties of the EU you can also pay in advance, by direct debit or on account.
All possible payment methods will be displayed depending on your invoice and delivery address.
We will ship your order if all items are in stock. Somme articles need to be mounted.
In some cases we will produce articles individually. This is noted on the concerned article page.
As soon as your order is ready to ship you will be informed by us or the shipping company (UPS or DHL).
Your purchases will be taxed using the applicable VAT tax rate for your country.
Please leave a note in the cart message field if you need a tax free form.
You can choose another delivery address during the payment process.
Delivery time is usually between 6 and 14 working days. In some cases -especially areas which are difficult to reach or due to customs reasons -delivery can be delayed. It is not recommended to place an internationalinvestigation request before 8 weeks after shipping.
Payment must be made in advance including the order number. Delivery can be made as soon as the payment has been cleared. We will send the account information with the confirmation email.
Please make sure the money transaction is without fees for us. We will not send the merchandise if you split the cost for transaction or the bank fees.
Your order with delivery tariff UPS Express guarantees a delivery by 10:30 a.m. in Germany.